{"id":25947,"date":"2025-01-20T10:55:27","date_gmt":"2025-01-20T10:55:27","guid":{"rendered":"https:\/\/qdkass.com\/?page_id=25947"},"modified":"2025-05-08T07:12:00","modified_gmt":"2025-05-08T07:12:00","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/carpe-diemjp.com\/index.php\/refund-returns-policy\/","title":{"rendered":"Refund &amp; Returns Policy"},"content":{"rendered":"\n<p><strong>Refund and Returns Policy<\/strong><\/p>\n\n\n\n<p>At carpe-diemjp.com, we strive to ensure customer satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning or exchanging items purchased through our website (<a href=\"https:\/\/uoens.com\/\"><\/a><a>carpe-diemjp.com<\/a>).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. General Return and Exchange Policy<\/strong><\/h3>\n\n\n\n<p>1.1.&nbsp;<strong>Free Returns and Exchanges<\/strong>:<br>We offer free returns and exchanges for eligible items. Customers are responsible for the shipping costs associated with the return or exchange.<\/p>\n\n\n\n<p>1.2.&nbsp;<strong>Customs Duties<\/strong>:<br>If customs duties or taxes are incurred during the return process, the customer must handle the customs clearance and pay the duties.<\/p>\n\n\n\n<p>1.3.&nbsp;<strong>Eligibility for Return<\/strong>:<br>To qualify for a return or exchange, items must meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product must be unused and in its original condition.<\/li>\n\n\n\n<li>The product must have no damages, stains, odors, or other signs of wear caused by the customer.<\/li>\n\n\n\n<li>The product must include all original packaging, tags, and accessories (if applicable).<\/li>\n<\/ul>\n\n\n\n<p>1.4.&nbsp;<strong>Timeframe for Returns<\/strong>:<br>All return or exchange requests must be initiated within&nbsp;<strong>30 days<\/strong>&nbsp;of receiving the item.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Return Process<\/strong><\/h3>\n\n\n\n<p>2.1.&nbsp;<strong>Step 1: Contact Us<\/strong><br>To initiate a return, contact our customer service team at&nbsp;<strong><a>support@carpe-diemjp.com<\/a><\/strong>&nbsp;with the following details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number.<\/li>\n\n\n\n<li>Reason for return or exchange.<\/li>\n\n\n\n<li>Photos of the item (if applicable) to verify its condition.<\/li>\n<\/ul>\n\n\n\n<p>2.2.&nbsp;<strong>Step 2: Return Authorization<\/strong><br>Our customer service team will review your request and provide a Return Authorization (RA) number along with instructions on where to send the item.<\/p>\n\n\n\n<p>2.3.&nbsp;<strong>Step 3: Shipping the Return<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Package the item securely to prevent damage during transit.<\/li>\n\n\n\n<li>Clearly mark the RA number on the package.<\/li>\n\n\n\n<li>Ship the item to the return address provided in the instructions.<\/li>\n<\/ul>\n\n\n\n<p>2.4.&nbsp;<strong>Shipping Costs<\/strong><br>Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Refund Policy<\/strong><\/h3>\n\n\n\n<p>3.1.&nbsp;<strong>Inspection and Approval<\/strong><br>Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria. If approved, the refund will be processed.<\/p>\n\n\n\n<p>3.2.&nbsp;<strong>Refund Amount<\/strong><br>Refunds will be issued for the item\u2019s purchase price only. Original shipping fees are non-refundable.<\/p>\n\n\n\n<p>3.3.&nbsp;<strong>Refund Method<\/strong><br>Refunds will be credited to the original payment method within&nbsp;<strong>7-10 business days<\/strong>&nbsp;after approval.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Exchange Policy<\/strong><\/h3>\n\n\n\n<p>4.1.&nbsp;<strong>Eligible Exchanges<\/strong><br>Exchanges are allowed for the same item in a different size or color (subject to availability).<\/p>\n\n\n\n<p>4.2.&nbsp;<strong>Exchange Process<\/strong><br>Follow the same steps outlined in the&nbsp;<strong>Return Process<\/strong>&nbsp;section. Once we receive and approve the returned item, the replacement item will be shipped.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Non-Returnable Items<\/strong><\/h3>\n\n\n\n<p>The following items are not eligible for return or exchange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items marked as \u201cFinal Sale.\u201d<\/li>\n\n\n\n<li>Items damaged due to improper use, washing, or handling by the customer.<\/li>\n\n\n\n<li>Personalized or customized items.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Damaged or Defective Items<\/strong><\/h3>\n\n\n\n<p>6.1. If you receive a damaged or defective item, please contact us immediately at&nbsp;<strong><a>support@carpe-diemjp.com<\/a><\/strong>&nbsp;with photos of the damage.<br>6.2. We will cover the return shipping costs for damaged or defective items and send a replacement at no additional cost.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Contact Information<\/strong><\/h3>\n\n\n\n<p>For questions or assistance with returns or exchanges, please contact us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5408\u540c\u4f1a\u793e\uff23\uff41\uff52\uff50\uff45\uff24\uff49\uff45\uff4d<\/strong><\/li>\n\n\n\n<li><strong>Address:<\/strong>&nbsp;\u6771\u4eac\u90fd\u53f0\u6771\u533a\u65e5\u672c\u5824\uff12\u4e01\u76ee\uff13\uff19\u756a\uff14\uff0d\uff11\uff10\uff10\uff19\u53f7\u30e9\u30a4\u30aa\u30f3\u30ba\u30af\u30aa\u30fc\u30ec\u6771\u4eac\u4e09\u30ce\u8f2a\u30b7\u30c6\u30a3\u30b2\u30fc\u30c8 \u3012111-0021 Japan<\/li>\n\n\n\n<li><strong>Phone:<\/strong>\u00a0070-9032-2497<\/li>\n\n\n\n<li><strong>Email:<\/strong>&nbsp;<a>support@carpe-diemjp.com<\/a><\/li>\n\n\n\n<li><strong>Website:<\/strong>&nbsp;<a href=\"https:\/\/uoens.com\/\"><\/a><a>carpe-diemjp.com<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy At carpe-diemjp.com, we strive to ensure customer satisfaction with every purchase. This Refund and Returns Policy<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25947","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/carpe-diemjp.com\/index.php\/wp-json\/wp\/v2\/pages\/25947","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carpe-diemjp.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carpe-diemjp.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carpe-diemjp.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carpe-diemjp.com\/index.php\/wp-json\/wp\/v2\/comments?post=25947"}],"version-history":[{"count":4,"href":"https:\/\/carpe-diemjp.com\/index.php\/wp-json\/wp\/v2\/pages\/25947\/revisions"}],"predecessor-version":[{"id":26013,"href":"https:\/\/carpe-diemjp.com\/index.php\/wp-json\/wp\/v2\/pages\/25947\/revisions\/26013"}],"wp:attachment":[{"href":"https:\/\/carpe-diemjp.com\/index.php\/wp-json\/wp\/v2\/media?parent=25947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}